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| Privacy Policy |
Introduction
Thank you for visiting www.Eoexpress.com. This privacy policy tells you
how Equipment Outlet Express uses personal information collected at this site. Please
read this privacy policy before using the site or submitting any personal
information. By using the site, you are accepting the practices described in
this privacy policy. This privacy policy addresses:
- Notification of Changes
- What Information We Collect and Why We Collect It
- How We Use Information We Collect
- Correcting/Updating Personal Information or Opting-Out
- Security of Information
- External Links
- Contacting Equipment Outlet Express About This Policy
1. Notification of Changes
If we change our privacy policy, we will post those changes here on our website
so that our customers are always aware of what information we collect, how we
use it, and under what circumstances, if any, we disclose it. Please review the
privacy policy whenever you visit the site to be sure that you understand our
current policy.
2. What Information We Collect and Why We Collect It
Equipment Outlet Express is the sole owner of the information collected on this site: www.Eoexpress.com. We will not sell, share, or rent this information to
others in ways different from what is disclosed in this statement. Equipment
Outlet Express may collect information from our customers at several different points on
our website.
- Purchasing
We request information from the customer on our order and shipping forms. Here a customer must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. This contact information is also used to get in touch with the customer about the order. This may be to confirm shipment, or if we have trouble processing an order.
- Newsletter
Equipment Outlet Express may offer its customers the option of subscribing to an informational newsletter. If a customer wishes to subscribe to our newsletter, we will ask for contact information such as name and email address. Subscription to such a newsletter would be completely voluntary and the customer therefore has a choice whether or not to disclose this information. Such information would be used primarily for purposes of delivering the newsletter to you - however it might also be used to communicate marketing messages from Equipment Outlet Express to you, about Equipment Outlet Express product or service offerings.
- Surveys & Contests
From time-to-time Equipment Outlet Express may request information from customers via surveys or contests. Participation in these surveys or contests is completely voluntary and the customer therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify winners and award prizes. Contact information may also be used to communicate marketing messages from Equipment Outlet Express to you, about Equipment Outlet Express product or service offerings. Survey information will be used for purposes of improving the usability and customer satisfaction of this site.
- Cookies
A cookie is a piece of data stored on the computer's hard drive containing information about the customer using that computer. Personal information cannot be collected via cookies. However, if you provide personally identifiable information in some other way, cookies may be tied to such information. Cookies can be removed by following your Internet browser's help file directions.
This site uses cookies in a number of ways. Primarily they are to help us provide you with a fast, convenient shopping experience at our online store. They may also be used to provide aggregated site usage information that is not personally identifiable, such as number of site visitors, number of pages viewed, and so forth. This information may be used to help us understand how customers use the site and to improve the site.
If a customer rejects the cookie, they may still use our site. The only drawback to this is that the customer will be limited in some areas of our site. For example, items placed in a shopping cart - but not purchased - will remain for a period of time for the customer who accepts a cookie. The customer who does not accept the cookie will have to re-select items that they are interested in purchasing. Certain other information, such as shipping address, may have to be entered on each visit by customers who do not accept cookies.
- Log Files
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
3. How We Use Information We Collect
- Sharing
- When necessary, we share your information with the partner companies and
agencies that assist us in administering the site, its functions, and
various programs and promotions. They can only use the information to
administer our site and programs. These companies and agencies are bound to
keep your information private and secure.
For example, we use a partner company to pack orders, another to ship orders, and a separate credit card processing company to bill customers for goods and services. In order to provide these services, we must provide these partner companies with personally identifiable information about you, such as name, address, credit card number, etc. These companies do not retain, share, store or use personally identifiable information provided by us for any secondary purposes. These parties are not allowed to use your personally identifiable information except for the purpose of providing these services to Equipment Outlet Express.
- From time to time we may run a joint promotion on this site with another
company or organization. If you choose to participate in such a promotion
you will be given the option of whether or not you want the other company to
have your personal information.
- We may, on occasion, combine information we receive with outside records
to enhance our consumer profiles for our own marketing purposes.
- Although we make every effort to preserve user privacy, we may need to disclose personal information as required by law when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
- When necessary, we share your information with the partner companies and
agencies that assist us in administering the site, its functions, and
various programs and promotions. They can only use the information to
administer our site and programs. These companies and agencies are bound to
keep your information private and secure.
- Special Offers
Established customers may occasionally receive information on products, services, special deals, or a newsletter. Out of respect for the privacy of our customers we will always present the option to "opt out" of receiving further communications of these types.
- Business Transitions
In the event Equipment Outlet Express goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, customers' personal information will, in most instances, be part of the assets transferred. Typically, use of such information will be subject to the privacy policy in effect at the time the information was collected.
4. Correction/Updating Personal Information or Opting-Out
If a customer's personal information changes (for example email or billing
address), or if a customer no longer wishes to be contacted with Equipment
Outlet Express product or service information, we will endeavor to correct, update or
remove that personal data provided to us. This can usually be done by our
customer support representatives.
5. Security of Information
This website takes extensive precautions to protect our customers' information.
When customers submit sensitive information via the website, that information is
protected both online and off-line. When our order form asks customers to enter
sensitive information (such as credit card number and/or social security
number), that information is encrypted and is protected with the best encryption
software in the industry - SSL. While on a secure page, such as our order form,
the "secured" icon on the bottom of Web browsers such as Netscape Navigator and
Microsoft Internet Explorer (typically a key or a padlock) becomes locked - as
opposed to un-locked, or open, when you are just 'surfing.' In addition, you
will be able to observe that the "address" line at the top of your browser
starts with "https" - as opposed to simply "http" - indicating that you are
transmitting your information via a "secure" connection with our web server. To
learn more about SSL, follow these links:
While we use SSL encryption to protect sensitive information online, we also protect customer-information off-line. Only authorized company employees, agents and contractors - who have agreed to keep information secure and confidential - have access to this information.
6. External Links
This web site may, from time to time, provide links to other sites. Please be
aware that we (Equipment Outlet Express) are not responsible for the privacy practices
of such other sites. We encourage our customers to be aware when they leave our
site and to read the privacy statements of each and every web site that collects
personally identifiable information. This privacy statement applies solely to
information collected by this website.
7. Contact Equipment Outlet Express About This
Policy
If customers have any questions or suggestions regarding our privacy policy,
please contact us at the address and/or phone numbers listed on our
Product Support page.